FAQS

FAQS

ORDERS:

After you have added all your desired items to your shopping cart, follow these instructions:

To order:

  • Click on the ‘Shopping Bag’ button and proceed to Checkout
  • Enter all your required shipping and billing information
  • Click on ‘’Continue to Payment Method’’ and choose your method
  • Click on ‘Confirm Order’ and don’t forget to check your email and SMS for an Order update

What if I don’t get a Sales Email?
An Order Update Email is ideally emailed to you within an hour of placing your order. If you don’t see one in your inbox, check your junk/spam folder. If it still isn’t there within an hour, call Customer Service at 03259620883 for assistance.

Does adding an item to the shopping cart reserve it?
No, the item is reserved only after confirmation of your order at checkout.

How will I know that you have received my order?
The Order Update email will confirm that your order has been placed. If you do not get this email, contact Customer Service at billiuaimair@gmail.com

How can I track my order?
Your Dashboard's 'Order History' section provides details of past orders and current order status.

What different order statuses can I face?

  • Payment Pending Authorization – Awaiting payment gateway approval
  • Payment Authorized, Order Processing – Order is being processed
  • Order Shipped – Order is on the way
  • Order Fulfilled – Shipment received and finalized
  • Order Cancellation – Order was cancelled

What is the difference between Order ID and Tracking ID?

  • Order ID is in your confirmation email
  • Tracking ID is sent once your order is shipped

Can I add items or make changes to an existing order?
No, once processed, orders cannot be modified or merged.

Do you take orders over phone or WhatsApp?
Yes, you can order via phone or WhatsApp. Provide item number, color, and size.
Phone: 03259620883

PAYMENTS:

What payment options do I have?

  • Cash on Delivery (COD) – Local only
  • Bank Transfer – Local only

Is it safe to use my credit/debit card?
Yes, your information is processed securely with encryption.

What if my payment fails?
Double-check your information. If debited, your refund will be issued within 7 business days. Contact us at billiuaimair@gmail.com or call 03259620883.

Conditions for COD:

Pay only the amount on the official receipt upon delivery.

Is COD available internationally?
No, COD is only for orders within Pakistan.

How to pay via Bank Deposit (IBFT)?

  • Choose "Bank Deposit" at checkout
  • Transfer full amount within 24 hours
  • Send screenshot, account info, and order number via WhatsApp or email
  • Order will be processed after verification

Billing and Shipping Address:

  • For COD: Only shipping address needed
  • For card payments: Both are required (can be different)

Can I pay COD with a cheque?
No, COD only accepts cash.

Is advance payment needed for COD?
No, pay full amount in cash on delivery.

DELIVERY:

Delivery Time:

  • Local: 5–7 working days
  • International: 10–15 working days
    Orders are processed within 24 hours.

Delivery Charges:

  • Free shipping in Pakistan for orders over Rs. 2000
  • Free international shipping for orders over $200 (Not applicable on Sale/Clearance/Home products)

Is shipping included in product price?
No, shipping charges are listed separately at checkout.

Mixed cart (Home + Clothing):
If your cart has any Home or Sale items, free international shipping won’t apply.

Customs & VAT (International):
Customers are responsible for all customs duties and VAT.

How to check delivery status?
Track using your Tracking ID sent via SMS/Email. Visit the courier’s website or use the "Track Your Order" feature.

Shipping Methods:

  • Local: COURIER-X
  • International: TCS, Call Courier, Trax, TPL, BlueEX, Swyft, DHL, etc.

Delivery Attempts:
Two delivery attempts will be made. After the second failure, the item is returned.

Change of Address:
You can change it before dispatch. Contact 03259620883 immediately.

Do you deliver to India?
No, delivery to India is currently suspended as per government orders.

SECURITY:

Why provide personal information?
It is required for secure electronic transactions.

Is my personal information safe?
Yes, thetechbazzar keeps your information secure.

Will I get a security email each time?
Yes, if a different card is used.

What are cookies?
Cookies store preferences to enhance user experience.

If my card is misused?
Contact us at billiuaimair@gmail.com. If not shipped, your refund will be processed.

Note: Please do not accept the parcel if it's opened or tampered with in any way.

If you want, I can also reformat this into a clean FAQ layout with collapsible sections for your website or store page—it will look professional and be easier for customers to read.